Support

• Odette IDs (OSCAR and OFTP)

  • My customer has asked me to use the Odette SSID. How can I obtain this?
  • Once my entities are registered in OdetteSecure, can I subsequently change the details?
  • My customer has asked me to provide my OFTP password. Where can I find my password?

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• Logistics Evaluation - MMOG

  • Global MMOG/LE FAQs
  • How do I know whether I should complete the Full version or the Basic version of the MMOG/LE Assessment?
  • Can I submit the same MMOG/LE Assessment for multiple customers?

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• File Transfer Protocol - OFTP2

  • What are the advantages of using an OFTP2 software tested by Odette?
  • My customers require that I implement OFTP2. What should I do?
  • My customer has asked me to use the Odette SSID. How can I obtain this?

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• Odette Certificates - General

  • I need to order a replacement certificate. What should I do?
  • What is required from an Authentication Contact?
  • I need to order a certificate on behalf of another organisation. Is this possible?

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• Odette Certificates - Technical

  • How to set up Keystore Explorer and create a CSR (Video)
  • I would like to order a wildcard certificate
    
  • Can I insert a new CSR after I have received my certificate?

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• General Enquiries

  • My customer has asked me to implement an ODETTE standard. Where do I start?
  • How do I get access to the Workspace area of the website?
  • Is it possible to obtain a paper invoice by post from Odette?

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