I have made a mistake when entering my certificate details. What should I do?

Your certificate has not yet been issued:

We will cancel your order in our system and you can create a new one.

Your certificate has been issued:

If it was issued within the past 30 days, we will allow you to order a replacement certificate free of charge (please write to odettesecure@odette.org to obtain the relevant promotion code). Before ordering your new certificate, you will need to revoke the existing certificate via the OdetteSecure application.

If it was issued more than 30 days ago, you should revoke the certificate and order a new one. We may be able to provide you with a refund for the unexpired period on the revoked certificate (please write to odettesecure@odette.org for advice). 

Filed under: Odette Certificates - Technical

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